Refund Policy

RETURNS FORM:

DOWNLOAD, PRINT AND COMPLETE OUR RETURNS FORM HERE

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We have a 14 day returns policy. You must notify us within 14 days of receiving your product to be eligible for a refund or exchange.  You must then send us the product within 14 days of notifying us with original garment tags still attached. All products must be returned within 28 days of the purchase date for a refund.

Returned goods can be exchanged or refunded (this does not include original delivery costs). You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Processed refunds may take up to 1-2 weeks.

To complete your return, we require a receipt or proof of purchase and an enclosed returns form with your goods.

RETURN ADDRESS:

Ministry of Sound Group Limited
103 Gaunt St
London, SE1 6DP
United Kingdom

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. Please expect 10-15 days for completion of your refund.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ministryofsound.com. Please note: Due to the exclusivity of this limited run exchanges may not be possible.