Privacy Policy
Who are we?
We are Ministry of Sound Limited of 103 Gaunt Street, London SE1 6DP, info@ministryofsound.com, +44 (0)20 7740 8600.
We provide editorial content focused on dance music club culture and information about our company.
What does this Policy cover?
We at Ministry of Sound Limited take your personal data seriously. This policy:
• sets out the types of personal data that we collect about you;
• explains how and why we collect and use your personal data;
• explains how long we keep your personal data for;
• explains when, why and with who we will share your personal data;
• sets out the legal basis we have for using your personal data;
• explains the effect of refusing to provide the personal data requested;
• explains the different rights and choices you have when it comes to your personal data; and
• explains how we may contact you and how you can contact us.
Are you providing personal data about someone else?
If so, you must be authorised by that other person to share their personal data with us for the purposes and ways in which we will use and process their data as set out below.
Please do not share personal data about another person with us if you are not sure whether you are authorised to do so.
What personal data do we collect about you?
We collect the information necessary to allow us to market and promote club events via email for users that opt-in to our mailing list. This information includes your name, email address and may also include your favourite nightclub event genres if you selected them during sign-up.
We collect the information necessary to allow us to manage enquiries or communications through our websites and social media accounts. This information includes your name, email address, telephone and message.
We collect information necessary to enable us to process and manage orders through our web store such as:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message to us.
Where do we collect personal data about you from?
The following are the different sources we may collect personal data about you from:
· Directly from you. This is information you provide to us while you are signing up to the newsletter on the website or entering information on the contact form or through your interaction with our websites and social media accounts
· From an agent/third party acting on your behalf.
· From third parties and service providers acting on our behalf, such as our web store platform provider.
· Through publicly available sources. We use the following public sources:
o Facebook
o Twitter
o Instagram
o The Ministry of Sound Website
· Using CCTV cameras. We have cameras on our premises and your image and movements will be recorded while you are at our venue.
How and why we use your personal data?
We use your personal data to ensure the safety and security of anyone who attends our premises. We will initially collect basic information on you such as contact details and then we may ask for additional information upon arrival, such as identity documents, to verify your identity. CCTV cameras will record your image and movements while you are on our premises.
We use your personal data to allow us to market and promote club events via email for users that opt-in to our mailing list. This information includes your name, email address and may also include your favourite nightclub event genres if you selected them during sign-up.
We use your personal data to be able to allow us to sell tickets and operate the club efficiently. This information includes your name, email address, telephone number, address and the time of attendance on the date of the event. For VIP bookings this may also include your drinks options as part of the booking and the contact details of your guests.
We use your personal data to allow us to provide a web shop and fulfil customer orders, for example:
- in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor our services and advertising on our websites and social media accounts.
- to investigate or take action regarding possible fraudulent, illegal or malicious activity.
- to provide you with customer support and improve our services.
How long do we keep your personal data for?
We keep your information until you ask us to delete it.
We keep CCTV and body camera footage for no longer than 30 days from the date that the footage is recorded unless we are required by law to retain the footage for security purposes.
Who do we share your personal data with?
Your personal data may be shared with the Ministry of Sound team including employees, consultants and services providers that help us to operate the business to ensure enquires are responded to.
We partner with Google to capture how your use and interact with our website.
We may also share email marketing data with our email marketing providers.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
If you use our web store your data will be shared with partners involved in delivering the web store function which will include web store platform provider, payment processing providers and fulfilment and shipping partners.
What legal basis do we have for using your information?
For anyone using our services or premises, our processing is necessary for our legitimate interests in that we need the information in order to be able to ensure their safety and security and to contact such persons for that purpose or to provide our services to them (e.g. checking your requirements for using our services or premises).
If you notify us of any health or disability requirements, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing.
For clients and members, we may also rely on our processing being necessary to perform a contract for you, for example in contacting you.
If you place use our web store we will need to process your data to perform our contract with you including taking steps to enter that contract.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal data necessary, or withdraw your consent for the processing of your personal data, we may not be able to permit entry onto our premises or provide you with our services.
Do we make automated decisions concerning you?
No, we do not carry out automated decision making or automated profiling.
Do we use Cookies to collect personal data on you?
To provide better service to you on our websites, we use cookies to collect your personal data when you browse. See our cookie policy here for more details.
Do we transfer your data outside the EEA?
If we transfer your personal information outside of the UK and/or the EEA, we will ensure that the transfer will be compliant with applicable data protection laws and all personal information will be secure. Our standard practice is to assess the laws and practices of the destination country and relevant service provider and the security measures that are to be taken as regards the personal Information in the overseas location; alternatively, we use standard data protection/contractual clauses. This means that when a transfer such as this takes place, you can expect a similar degree of protection in respect of your personal information
What rights do you have in relation to the data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
Rights
1. The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
2. The right of access
You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
3. The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.
4. The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability
You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7. The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
8. The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. The contact details for the UK Information Commissioner’s Office is provided below.
9. The right to withdraw consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
• baseless or excessive/repeated requests, or
• further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: Ministry of Sound Group Limited, 103 Gaunt Street, London, SE1 6DP or GDPR@ministryofsound.com
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: www.ico.org.uk
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